Avaza has four plans: Free, Startup, Basic and Business. Every plan has the same modules. The plans differ in how many people can have the paid roles, how many active projects, customers, invoices and bills you can have, and how much file storage you get. A few features also need a paid plan.

For current prices and the full side-by-side table, see the Avaza pricing page. To upgrade, downgrade or add extra users, see managing your Avaza subscription.

What changes between plans

Every plan, Free included, has unlimited Project Collaborators, unlimited external contacts in chat, and email and chat support. The plans differ in:

  • Timesheet/Expense users: 1 on Free, up to 10 on Business.
  • Admin/Finance users: 1 on Free, up to 5 on Business.
  • Scheduling users: 1 on every plan.
  • Chat users from your own team: 5 on every plan.
  • Active projects: 5 on Free, unlimited on Business.
  • Customers: 10 on Free, unlimited on every paid plan.
  • Invoices and bills a month: 5 of each on Free, unlimited on Business.
  • Storage: 100 MB on Free, and 10 GB to 30 GB on the paid plans.
  • Support: paid plans get priority email and chat support.

On a paid plan, an Administrator can also buy extra Timesheet/Expense, Admin/Finance, Scheduling and chat users, and extra storage in 1 GB steps. Each plan has a maximum for each add-on. Add-ons aren't available on the Free plan.

Features that need a paid plan

On the Free plan, these options are greyed out or show an upgrade message:

Free accounts also see fewer results: search shows only the first matches, and the Project List, Task List and Timesheet Details reports list the first 300 rows.

How the limits are counted

Most "why can't I add…?" questions come down to how Avaza counts:

  • Timesheet/Expense users and Scheduling users: everyone with the Timesheet/Expense User or Scheduling User role in Contacts. That includes external contacts, such as a customer's staff or a contractor, who have the role.
  • Admin/Finance users: everyone who is an Administrator or a Finance Manager.
  • Chat users: team members with the Chat User role. External contacts in chat don't count.
  • Project Collaborators never count.
  • Active projects: archived projects don't count, so archive finished projects to make room.
  • Customers: every company in Contacts except your own, suppliers included.
  • Invoices and bills: invoices and bills are counted separately, by the calendar month they're created in. Retainer invoices count towards the invoice limit. If a recurring invoice would go over the limit, Avaza doesn't create it and emails your Administrators and Finance Managers instead.
  • Storage: only files you upload count. That means attachments on tasks, comments, chat messages, expenses, invoices, estimates and bills, plus your branding logos. Everything you type into Avaza, such as tasks, timesheets, contacts and invoices, uses no storage. Nor do Google Drive and Dropbox files, because Avaza only saves a link. See file management.

When you reach a limit

Avaza stops the action and says why, for example "Your account has reached the Active Project limit" or "You have reached the External Company limit for your plan". An Administrator can see every count under Settings › Avaza Subscription, in Current Usage, with limit reached next to any you've hit.

To make room:

  • Archive projects you've finished.
  • Take paid roles away from people who don't need them, or archive people who've left. See licences when someone leaves.
  • Delete files you no longer need. Deleting is permanent, so download anything you want to keep first.
  • Buy add-ons, or move to a bigger plan. See managing your Avaza subscription.

Integrations

Avaza has native integrations with Xero and QuickBooks Online for your accounting, and Zapier connects Avaza to many other apps.

Support on every plan

Every plan, including Free, gets help from the Avaza support team. Click Help in the app's left menu to chat with support, or email support@avaza.com. Paid plans get priority support.