Avaza's support team is available 24 hours a day, Monday to Friday, by chat from inside the app and by email at support@avaza.com. This page is about that support chat. To message your own team and customers, see Avaza Chat instead.

Open the support panel

Avaza no longer shows a chat bubble in the corner of the screen. Open support from the menu instead:

  1. Click Help (the question-mark icon) in the left menu.
    The support panel opens on top of the page, with Avaza's help articles. From there you can also message the support team.

  2. On a phone, open the menu and tap Chat Support.

Links to help articles inside Avaza, such as View all support articles on the Get Started page, open in the same panel.

If the support panel doesn't open

The support panel is provided by Intercom and loads from Intercom's servers (widget.intercom.io). If clicking Help does nothing, something is blocking it:

  • Ad blockers and content blocking. Browser extensions such as uBlock Origin or AdBlock, and built-in tracking protection such as Firefox's, can block the panel. Allow it for your Avaza web address, or turn blocking off for that site, then reload the page.
  • Your company network. Some firewalls and web filters block chat services. Ask your IT team to allow Intercom's domains.

The Hide Help Chat Bubble option in your user profile is left over from the old bubble. It doesn't turn the support panel on or off, so you don't need to change it.

Other ways to get help

If you still can't open the panel, email support@avaza.com. Say which browser you use and what happens when you click Help, and include a screenshot if you can.