Yes, for company contacts, within three rules. A team member's email address can't be shared with anyone.

Sharing an address helps when one person deals with you for several of your customers, such as a bookkeeper who looks after the invoices of two companies. Add them as a contact of each company.

The rules

A company contact's email address:

  • can't belong to a team member;
  • must be unique within its company, so two contacts of the same company can't share it;
  • can only have roles on one of the contacts that share it. The others can't sign in, but you can still send them invoices and estimates.

A team member's email address can't belong to anyone else in your account: not another team member, a company contact or an archived person.

Avaza checks the same rules when you edit someone: when you change their email address, move a contact to another company, or give a contact roles.

Why

A person signs in to Avaza with their email address, and in your account one address can open only one record. So only one record with that address can have roles, and a team member's address has to be theirs alone.

If Avaza says the address is in use

Message

What it means

What to do

"…already in use by a Team Member" or "…The user is a Team Member"

A team member has this address.

Use a different address for the contact.

"…The user is archived"

An archived person has this address.

Restore that person from the Archived tab and use their record, or delete the archived record if it has no history.

"…already in use by a user with Roles assigned"

A contact of another company with this address has roles.

Save this contact without roles, or remove the roles from the other one first.

"This email address is already in use."

A contact of the same company has this address.

Use the existing contact.

"…The user is already an External Contact"

You're adding a team member with a contact's address.

A contact can't become a team member. Delete the contact if it has no history, or change its address, then add the team member.

See managing contacts for adding contacts, and changing an email address for who can change one.