Avaza emails you and your team about what happens in your account: task assignments and comments, reminders, approvals and more. It also emails your invoices and estimates to your customers. If these emails land in a spam or junk folder, or never arrive, add Avaza's addresses to your safe senders list or ask your IT team to allow them.
The quickest fix: allow two domains
Every email the Avaza app sends to you, your team and your customers comes from an address at one of two domains:
- avaza.com
- mail.avaza.com
Add both domains to your email's safe senders or allowed senders list, or ask your email administrator to allow them for your whole organisation. Avaza sends its email through the Mailgun email service, which can help your IT team if they set rules by sending service.
The addresses Avaza uses
Address | What it sends |
|---|---|
Task emails: new tasks, assignments, status changes, comments and mentions. They show the person's name followed by "via Avaza". A reply goes to a task-specific address at mail.avaza.com and is added to the task as a comment. See replying to a task email. | |
Invitations to join Avaza, password resets, daily task reminders, weekly timesheet reminders, timesheet and expense approval emails, project budget alerts, estimate approved or rejected alerts, and security notices. | |
Scheduled reports, sign-up and email verification, and the list of your accounts when you've forgotten your account's web address. | |
Verification codes for multi-factor authentication. Note: no hyphen. | |
paymentnotifications@avaza.com and paymentnotifications@mail.avaza.com | Online payment notifications to your team, and payment thank-you notes to your customers. |
Invoices, invoice reminders and automatic reminders. | |
Estimates and estimate reminders. |
Addresses your customers should allow
When you send invoices and estimates, your customers get them from Avaza's addresses, sent on your behalf. Ask them to add these to their contacts or safe senders list:
- clientinvoices@mail.avaza.com for invoices and reminders. See why invoices come from this address.
- clientestimates@mail.avaza.com for estimates.
- paymentnotifications@avaza.com for payment thank-you notes.
If your customers' staff work with you in Avaza as external contacts, they also get invitations from no-reply@mail.avaza.com and task emails from tasks@mail.avaza.com.
The emails show your name followed by "via Avaza", and replies come back to you. The sending addresses can't be changed.
If an email still doesn't arrive
- Check the spam, junk and quarantine folders, and any rules that move or delete email.
- Check your notification settings. Each person chooses which task and project emails they get. See notification settings.
- For an invoice or estimate, add yourself under CC(s) when you send it, to see exactly what your customer gets. If it still doesn't reach them, download the PDF and send it from your own email. See emailing invoices.