Yes. When Avaza emails you about a task, for example a new comment, a mention or an assignment, you can simply reply to the email. Your reply is posted in the task's discussion as a comment, so you can join in without opening Avaza.

  • Files attached to your reply are added to the comment, up to 8 per reply.
  • The task's followers are notified about your comment as usual, in Avaza, by email or on their phone, depending on their settings.
  • The email shows the latest comments on the task, and a View Task Online button if you'd rather answer in Avaza.
  • Reply from the email address you use to sign in to Avaza. Replies from any other address aren't posted.

Why wasn't my reply posted?

If Avaza can't post a reply, it emails the sender back with the reason, under a subject that starts with "Task comment not posted". These are the usual causes.

The reply came from a different email address. Avaza matches the sender with the email address of a user on your Avaza account. Replying from another address, such as a second mailbox or an alias, doesn't work.

The person isn't an active member of the project, or can't comment. Open the project's settings and go to the Members tab. Check that the person is listed, that Disabled Project Access isn't ticked, and that Comment is ticked under Task Permissions. Admins can always comment. Administrators and Finance Managers can open Project Settings on every project, Portfolio Managers on every project they're a member of, and a Project Manager on projects they're allowed to manage. See project settings.

The person doesn't have the Project Collaborator role. Without it, people can't open the project and don't receive task emails in the first place. For a customer's contact, go to Contacts, open the Company Contacts tab, open the contact and tick Project Collaborator under Assign Roles. See collaborating with customers on tasks.

The task is Team Only. Replies from external contacts to a task that's hidden from external contacts are rejected.

The task was deleted, or the reply had more than 8 attachments or was too long.

Not receiving task emails at all? Check your notification settings, and ask your email provider or IT team to allow Avaza's addresses. See whitelist Avaza email addresses.