When you email an invoice from Avaza, it's sent from Avaza's address, clientinvoices@mail.avaza.com, on your behalf. Avaza sends from its own mail domain so that your invoices pass the checks email providers use to spot spam and forged senders.
Your customer still sees who it's from, and their replies come to you.
What your customer sees
- From: the sender's name followed by "via Avaza", for example Priya Nair via Avaza, with the address clientinvoices@mail.avaza.com.
- Reply-to: the sender's own email address. When your customer clicks Reply, the reply goes straight to that person, not to Avaza.
The sender is the team member chosen under Send as in the Send Invoice popup: you, unless you pick another Administrator or Finance Manager. The sending address itself can't be changed.
Emails Avaza sends for you
Reminders and automatic invoices come from the same address. Replies go to:
- Send Reminder (from an invoice's Actions menu): the person chosen under Send as in the reminder popup.
- Automatic invoice reminders: the person chosen in Send replies to, under Automatic Invoice Reminders in Settings › Invoice & Bill Settings.
- Invoices emailed by a recurring invoice profile or a retainer subscription: the person who last changed the profile.
Make sure your invoices arrive
Ask your customers to add clientinvoices@mail.avaza.com to their contacts or safe senders list, so invoice emails go straight to their inbox. Estimates come from clientestimates@mail.avaza.com and payment thank-you notes from paymentnotifications@avaza.com. See the email addresses Avaza uses.
To see exactly what your customer gets, add yourself under CC(s) when you send: team members get their own copy. If an invoice still doesn't arrive, download the PDF and send it from your own email.