When a customer pays an invoice with Stripe, the Pay Now popup shows Stripe's payment form. Avaza doesn't have its own list of payment methods: Stripe offers the methods you've turned on in your Stripe account, as long as they suit the invoice. So you choose the methods in Stripe, not in Avaza.

To connect Stripe first, see Using Stripe.

The main types of payment method

  • Cards: credit and debit cards, on by default in Stripe. Which brands you can take depends on your Stripe account's country: see Stripe's list of card brands.
  • Digital wallets: such as Apple Pay and Google Pay. They only appear on a device and browser that support the wallet, with a card saved in it. See Stripe's wallets guide.
  • Bank debits: such as ACH Direct Debit in the US, Bacs Direct Debit in the UK, BECS Direct Debit in Australia and New Zealand, and SEPA Direct Debit in Europe. See Stripe's bank debits guide.

Stripe also has bank redirects and other local methods. A method that needs approval takes your customer to another page, such as their bank's, and then back to the invoice.

A bank debit takes several business days to confirm. Until then, the payment shows on the invoice as In Progress, and your customer sees Payment processing. We'll update you when payment is received. When it clears, Avaza records the payment and applies it. If it fails, the In Progress line disappears, the invoice stays unpaid and the failure is recorded in the invoice's activity.

Each method has its own Stripe fees: see Stripe's pricing.

Turn payment methods on in Stripe

Avaza takes payments through your own Stripe account, so your account's settings decide which methods can appear.

  1. Sign in to your Stripe dashboard and open the Payment methods settings.

  2. Use the menu at the top of the page to choose the settings for the Avaza platform.

    Stripe keeps separate settings for each platform your account is connected to. The methods you turn on for Avaza are the ones your Avaza invoices can offer.

  3. Click Turn on next to each method you want to offer.

There's nothing to change in Avaza. The next time a customer clicks Pay Now, Stripe's form includes the new methods where they're eligible.

Why a method doesn't appear

Stripe decides for each payment which of your methods to show. A method can be missing because:

  • it isn't turned on in the Avaza settings of your Stripe account, or isn't available in your Stripe account's country;
  • it doesn't support the invoice's currency. For example, ACH Direct Debit only takes US dollars;
  • the amount is outside the method's limits;
  • it isn't offered in your customer's country;
  • for wallets, your customer's device or browser doesn't support it;
  • you use Auto Charge. With Autocharge Enabled, Avaza asks Stripe to keep the payment method for later charges, and Stripe hides the methods that can't be saved.

If Stripe is missing from the Pay Now popup altogether, check that it's switched on in the invoice template and that your Stripe account accepts the invoice's currency. See Using Stripe.